Personal paradigm shift7/30/2023 According to a Yahoo Finance/Harris Poll survey, 37 percent of workers are either thinking of leaving their current jobs or are already preparing to make the move. Whether employees face a hybrid work model or a return to the office, many are re-evaluating their options and even actively considering quitting. Numerous, more recent studies report even higher increases. The most exhaustive study of remote work, conducted by Stanford University involving roughly 20,000 employees over nine months, showed a productivity increase of 13 percent. Employees who have been working from home have experienced an unprecedented level of autonomy-and by and large, they’ve delivered, and then some. “So, the approval process for that trip-how do they book the trip? How are they going to pay for that trip, their experience, and accommodation when they arrive at the hotel, the meeting space, and location? And then, when they get back, how are they going to expense that trip, and how are they going to get reimbursed? Those are some of the stages in the journey that companies need to assess…employees want simplified processes, easier access to information, and greater employee benefits and perks when they use employee channels.”Ĭreating a supportive, empowering EX is key to keeping talent on board, attracting new talent, and maintaining company culture. An example that companies are taking into consideration is employees booking trips,” said Ness. “We’re seeing more and more companies focus their attention on the employee experience and the employee journey, specifically to meetings requiring travel, payments, and expense programs. Luna Ness, global marketing manager at TCG Consulting, discussed the importance of the employee journey and experience. The SAP Concur Thought Leadership Fusion panel Creating a New Playbook for Businesses explored this topic with a focus on the need to rewrite the rules of business-from shifts in budget priorities to more seamless policies and flexibility for employees to help navigate this new era of travel and spend management. In this case, it’s appropriate if you don’t get EX right, you may end up with EX-employees. Like so many concepts in business, the term “ employee experience” has been reduced to an acronym-EX. As leaders make decisions around policies and procedures for their company, they should ask “How does this impact employee experience, creative collaboration, and customer connection?” Given the uncertainty we’re all feeling, navigating these three issues is crucial for companies to thrive. I’d suggest three areas of focus that can put things into perspective as leaders evaluate their plans for a post-pandemic reality. At the same time, they can be a major distraction. Where people will work whether or not to require masks, certificates of vaccination, or frequent COVID-19 tests in the office how to determine if and when travel is safe-these things can’t be ignored. What will be the new normal coming out of the pandemic? This crucial question will drive important business decisions at every level of every organization.
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